PAYMENT
You may pay using online banking services provided by Swedbank, SEB, Luminor, Citadele, and Šiaulių bankas, as well as via Apple Pay and Google Pay. Payments are accepted in euros. All payments are processed through the MakeCommerce.lt payment platform.
COD (cash on delivery) means that the indicated amount is collected in cash or by card at the time of parcel delivery.
DELIVERY TERMS
When completing the order form, you must provide your exact first name, last name, and residential address including postal code. If you reside in Lithuania, you can find your postal code at: http://www.post.lt/lt/pagalba/pasto-kodu-paieska.
Delivery time after receipt of payment:
– up to 5 business days;
– up to 4 weeks for items marked “Pre-order” (unless stated otherwise on the product page).
If at least one item in your cart is marked as “Pre-order,” the entire order will be shipped together once the final item is received from the manufacturer.
The buyer receives the shipment tracking number by email, sent to the address provided during checkout.
By placing an order in the KOVAI.LT online store, you agree to receive an electronic invoice, which has the same legal validity as a paper invoice. By submitting an order, you confirm that your contact details are accurate.
RETURNS / SIZE EXCHANGE
Returns and size exchanges are free of charge and may be made within 14 (fourteen) days.
Items may be returned or exchanged using a free return code (sent by email and/or SMS once the shipment has been delivered).
To return or exchange an item:
– Send your order number and the requested action (return or exchange) to: tavo@kovai.lt.
– If you request a refund and the order was paid via COD (payment upon collection at a parcel locker), provide your bank account number and the recipient’s full name.
– If you request an exchange, specify the desired replacement item or size.
Send the unsuitable item back using the free return code via an Omniva parcel locker.
The return code is typically included in the SMS delivery notification or confirmation email. With this code, you can return the parcel via a parcel locker, regardless of whether it was originally delivered to a locker or by courier.
Keep the original shipping label on the returned parcel. If returning via a parcel locker, a new shipping label will be issued. Attach it to the parcel.
Conditions for returning goods of satisfactory quality
You may return goods of satisfactory quality within 14 (fourteen) business days from the date of delivery, provided that:
– The returned item is in its original, undamaged packaging (labels, seals, protective elements are not removed or damaged);
– The item is not damaged;
– The item has not been used and has not lost its commercial appearance (changes to packaging necessary for inspection are not considered substantial);
– The item is complete;
– You have proof of purchase (invoice, warranty card, electronic invoice, or similar documentation).
Returns or exchanges within 14 (fourteen) days are free of charge.
Goods of satisfactory quality cannot be returned if they are:
– Custom-made according to the buyer’s individual order or clearly personalized, or due to their nature cannot be returned after delivery because they lose their commercial properties, are perishable, or have an expiration date;
– In other cases where withdrawal from the sales contract is not permitted under the laws of the Republic of Lithuania.
Conditions for returning defective goods
A product is considered defective only after the cause and nature of the defect have been determined by an authorized service center.
You may return defective goods within 14 (fourteen) business days from the date of delivery, provided that:
– The defect did not occur due to the buyer’s fault;
– The item is complete;
– You have proof of purchase.
MB “IT Adaira”
Email: tavo@kovai.lt
Phone: +370 641 65146